Product Application Engineer

Location: Head Office (Swindon)

Salary: Competitive

Employment Contract Type: Full-time

Current Status: Recruiting Now

The Product Application Engineer will work within the technology department with responsibility for advising customers and colleagues in the use of Fundamentals products.

Tasks

  • Providing specification development support to colleagues, customers, consultants and partners
  • Providing training for customers, colleagues and partners on the product and application
  • Pre sales support including product selection and scheme advice
  • Post sales support including settings and integration advice
  • Supporting and providing input to product promotion and tendering
  • Assisting in the design and development of tools to support partners with selling Fundamentals products
  • Providing input to product-related market research, intelligence and competitor analysis
  • Supporting capture of the voice of the customer (VOC) and defining requirements for new product and feature development
  • Providing material and reviews in the creation of user documentation
  • Supporting customer approval activities including factory acceptance testing
  • Work on and in support of customer and internal projects, occasionally on customer premises and sites

Requirements

  • Degree/HND in an electrical/electronic/software/power engineering discipline
  • Capability to read, understand and communicate through technical specifications and drawings
  • Experience working with substation and power system protection and/or control equipment
  • Experience of working within an ISO 9001 management system
  • Capability to communicate well to a good standard of written and verbal English
  • Excellent communication and interpersonal skills, demonstrating the ability to relate well to colleagues and clients
  • Ability to manage a variety of competing priorities and meet deadlines, and to be flexible and to adapt to changing and challenging circumstances
  • Ability to formulate ideas and solutions and present them effectively

 

Experience of any of the following would be useful but not essential:

  • Experience of an HV/EHV substation environment
  • Knowledge and experience of the internals of substation and power system protection and/or control equipment
  • Experience of working with common SCADA communication protocols: IEC 60870 series, DNP3, IEC 61850

Salary and Benefits

  • 25-days holiday plus Bank Holidays
  • Company sick pay on completion of probation
  • Pension (as part of our auto enrolment duties)
  • Discretionary bonus scheme linked to company profits
  • Life Assurance
  • 24/7 Employee Helpline
  • Health Cash Plan (NHS top up) scheme

So, if you have a knowledge of some of the above areas, a willingness to develop in others, and deliver WOW with a ‘yes we can’ attitude, then we would like to talk with you.

Interview Format

In person at Swindon Head office.

Application

Please submit an application letter stating which fields you would like to be considered for and why you believe you are suitable for the role, supported by a CV to careers@fundamentalsltd.co.uk.

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